Collector
Full-Time Position
WINNPEG BASED

At CUETS Financial Ltd, a Bank of America company, we recognize the value of bringing people with different perspectives and backgrounds to our organization. We listen to our associates and have created a unique environment that includes programs such as language premiums, weekly jeans day, time off work each month to volunteer in the community, subsidized gym memberships and tuition assistance.

As the successful candidate you will be responsible for working with cardholders to resolve over limit, early delinquency, and advanced delinquency account situations. This includes negotiating the method of payment through effective verbal and written communication, locating cardholders through “skip tracing,” and documenting the process used to collect on delinquent accounts.

To qualify for these positions, applicants must have a minimum of one year collections and customer service experience, preferably in a financial services or contact centre. The ability to be flexible in an ever changing environment and work a variety of shifts would be an asset.

To be selected for an interview, candidates must demonstrate in a cover letter how they have acquired the following competencies related to the role mentioned above:

• Active listening skills;
• Strong negotiating skills;
• Exceptional verbal and written communication skills;
• The ability to work in a team environment; and
• Strong investigative and problem solving skills;

CUETS offers competitive compensation, comprehensive benefits, and significant bonus opportunities. Please submit your confidential expression of interest by sending your resume and cover letter to cuetshr@cuets.ca.