Full-Time Position
REGINA BASED
At CUETS Financial Ltd, a Bank of America company, we recognize the value of bringing people with different perspectives and backgrounds to our organization. We listen to our associates and have created a unique environment that includes programs such as language premiums, weekly jeans days, time off work each month to volunteer in the community, subsidized gym memberships and tuition assistance.
As the successful candidate you will supervise a team of Fraud Analysts and will be responsible for scheduling and monitoring workflows, providing coaching and feedback, and resolving complex customer issues. You will ensure compliance with federal laws and company guidelines and oversee daily fraud loss mitigation activities. As the Team Manager you will establish and maintain management and performance controls to maximize collections and develop process and team improvements.
Preference will be given to those candidates with a minimum of 9-12 months management experience in a finanical services environment and are bilingual in both English and French. To qualify for an interview, candidates must demonstrate in a cover letter how they have acquired the following competencies:
- Advanced verbal and written communication skills;
- Ability to effectively coach, develop, and motivate assoicates;
- Ability to work in a fast-paced environment and respond quickly to emerging Fraud trends; and
- Ability and willingness to work flexible schedules.
CUETS Financial Ltd. offers competitive compensation, comprehensive benefits, and significant bonus opportunities. Please submit your confidential expression of interest by sending your resume and cover letter to CUETSHR@cuets.ca.
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